Humii Pricing

Pricing options to
scale with your brand.

100+ Happy Customers across AUS & UK.

Choose your Humii Level

Pre-purchase
Pre + Post-purchase
Search & Discovery
Pre-purchase Support
Checkout & Payment
Dispatch & Delivery
Product & Packaging
Returns & Refunds
Post-purchase Support
Loyalty & Retention
Pre-purchase Level
Covering the beginning of your customer journey from Discovery through to Checkout & Payment.
Schedule a Call
Scorecard
$495
One-time (30 days)
Get started
15% off your next Scorecard*
Most Popular 🔥
Optimiser
$1,195/mo
Ongoing monthly
Get started
Healthcheck
$2,995
One-time (30 days)
Get started
15% off your next Healthcheck*
Scorecard
Optimiser
Healthcheck
Assessment
Assessment type
One-time (30 days)
Ongoing monthly
One-time (30 days)
Number of mystery shops
10 Shoppers
40+ Shoppers / month
40+ Shoppers
Number of data points collected
100+ per shop
100+ per shop
100+ per shop
Analysis & Tools
Holistic CX analysis & scoring
Identify pain points via friction map
Shopper feedback with AI analysis
–
Access to humii portal (Unlimited)
–
Export PDF / Executive Dashboard
–
Timeline tracking
–
–
Real-time AI CX insights
–
–
Benchmarking
Category average scores
Top 100 Retailer average scores
Track specific competitors
–
3 included
3 included
*Purchase multiple Scorecards or Healthchecks within in a single calendar year to get a 15% discount on the second one.
Search & Discovery
Pre-purchase Support
Checkout & Payment
Dispatch & Delivery
Product & Packaging
Returns & Refunds
Post-purchase Support
Loyalty & Retention
Pre + Post-purchase Level
Covering the end-to-end online customer journey from pre-purchase through to delivery & returns.
Schedule a Call
Scorecard
$995
One-time (30 days)
Get started
15% off your next Scorecard*
Most Popular 🔥
Optimiser
$2,490/mo
Ongoing monthly
Get started
Healthcheck
$5,995
One-time (~30 days)
Get started
15% off your next Healthcheck*
Scorecard
Optimiser
Healthcheck
Assessment
Assessment type
One-time (30 days)
Ongoing monthly
One-time (~30 days)
Number of mystery shops
10 Shoppers
40+ Shoppers / month
40+ Shoppers
Number of data points collected
200+ per shop
200+ per shop
200+ per shop
Analysis & Tools
Holistic CX analysis & scoring
Identify pain points via friction map
Shopper feedback with AI analysis
–
Access to humii portal (Unlimited)
–
Export PDF / Executive Dashboard
–
Timeline tracking
–
–
Real-time AI CX insights
–
–
Benchmarking
Category average scores
Top 100 Retailer average scores
Track specific competitors
–
3 included
3 included
*Purchase multiple Scorecards or Healthchecks within in a single calendar year to get a 15% discount on the second one.
FAQs

Frequently asked questions

Haven’t found what you’re looking for?

Sure! Settle any of our annual plans up-front and you get a nice juicy discount.

Of course you can! You're welcome to pay by the month and you can cancel anytime with 30 days notice.

Our Pre-Purchase option sees humii shoppers analysing the first three dimensions of your online experience. They'll cover everything about your online store right up until checkout, without making any purchases.

Pre + Post-Purchase looks at the entire online shopping experience. Shoppers will convert through the online store, checkout, have the item delivered, open it, return and interact with post-purchase support and loyalty programs.

For the majority of online retailers we recommend the Pre + Post-Purchase option.  However if your store sells consumable goods (such as grocery or liquor), big & bulky items (such as furniture or whitegoods), or you'd simply prefer not to incur the additional overhead of shoppers purchasing and returning items, Pre-Purchase might be the right choice for you.

Got a special request?

Like us to shop more frequently? Want to compare yourself to more competitors? Want to ask Humii's shoppers a few special questions about your business?

Schedule a Call

Try Free Live Demo

Explore our Demo Dashboard right now for free, see data from some of the top retailers across AUS & UK.

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